Digitising finance at Hilton
automate, process, approve

Bringing Hilton information into a single location to optimise invoice processing, accounts payable/receivable, general ledger, auditing and other processes. 

Digitise your daily income audit reporting

Night audits require repetitive and often manual tasks to pull out and reconcile data from various sources, then get it approved by highly paid managers. With DocMX, optimise this daily audit process bringing immediate benefits to any property.

All daily transaction data in one place

No need to log into different systems or print reports. Transaction reports are pulled into one place, scanned in or automatically ingested from 3rd party systems like PMS and POS. Data is captured and indexed, with additional supporting documentation linked.

Streamlined approvals

Once the reports are complete, the approval workflow is triggered: from night manager, to department heads, to director of finance, everyone has access to all the data to make informed decisions.

Full control & visibility

The control centre provides a visual and user-friendly overview of the daily audit and overall business performance. Any discrepancies or lack of compliance can be immediately spotted and acted upon, by employees and managers.

Key features


Developed in line with your OnQ or Opera PMS system, integrated with your Navision, Sun or SAP accounting software, and other property management systems, POS, Sales & Marketing and even Payroll report distribution.

A customised control centre

Dashboard technology to track performance metrics around invoice processing, audit compliance and time to completion for various aspects of finance.

Dozens of reports

Daily Revenue Packs, Allowance Packs, Cash Packs, Credit Card Packs, Food & Beverage, Entertainment reports and even F&B dockets can be processed within the DocMX Hilton technology.

hilton automation
Automating Finance
Hilton Netherlands automates finance functions
Discover how Hilton digitised and automated income audits, accounts payable and receivable across 5 hotels in Netherlands.
hilton sydney
Income Audits
Hilton Sydney frees management time by automating daily income audit​ admin
Read how this prestigious Sydney hotel created more time to maintain 5-star customer services by automating its daily audit process, or Night Pack.
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Clustering - Shared Services
Hilton clusters skills & knowledge, reduces overheads across the portfolio
Discover how Hilton Australia centralised and automated 70% of Finance, HR and payroll transactions in a single SSC in Sydney, to service their entire Australian operation.

Accelerate your Accounts Payable

Tracking supplier invoices in varying formats can be onerous work: paperwork, emails & purchase orders need to be matched, approved by the right people, and processed into your finance system. With DocMX, simplify this process:

70%+ AP automated, no more manual input

Paper or email invoices scanned/uploaded into DocMX, data is automatically captured, checked and reconciled with purchase orders or delivery notes, then routed to the relevant employees for approval, with all related documentation accessible on a click.

Automated approvals - no more paper shuffling

Intelligent rules determine validation and exception handling: if within Hilton validation criteria, invoices are written to your finance system without needing to waste management time.

Retrieve anytime

On workflow completion, the invoice data is exported to your financial system. All data is safely stored on DocMX and instantly accessible anytime.

Gain visibility

Approval pathways are auditable and transparent. Status can be tracked on the Control Centre dashboard for performance improvement and financial reporting is readily available to designated personnel.  

Gain full control and compliance

Save time & money

Do more with less. Reap very concrete financial benefits. Eliminate printing of reports, cancel printer/copier leases, save management time, share resources across several properties where possible.

Full audit trail

The processes are fully auditable: each invoice, approval and payment is traceable, to ensure compliance with internal policy, tax and regulatory requirements.


Bring in the best practices of information security into your financial approval processes: DocMX is ISO-certified to comply with the highest security standards in the cloud.  

Limited access

Access is strictly managed: only authorised personnel see sensitive financial information. Grant external users limited access, minimising the need for staff to pull files for status updates. 

The daily dashboard is a great tool: you make sure you complete all your tasks at the end of the day and it gives you the assurance that no one is waiting on you. Compliance and time savings are the key benefits!

Paolo Trevisan

Director of Finance, Hilton Hotels & Resorts Australia

Minimise your wholesale AR turnaround times

With a majority of hotel revenues coming from wholesalers, it is of prime importance to accelerate Accounts Receivable processing.

DocMX helps bring together information dispersed across various departments and formats to:

Simplify bill validation

Direct bills are loaded into the system, data is automatically captured and classified. Automated workflows validate for duplicates and backup proof, with exceptions raised to the appropriate teams for remediation.

Automate 70% of AR transactions

Automated emailing processes send emails with the bills attached to the debtors; the Control Centre shows aging and exception history for easy chase-ups.

Streamline queries

Bill and ledger queries conducted through electronic forms: collect all relevant data, remove confusing email communication and trigger appropriate workflows to resolve in a timely manner.

Gain visibility

Approval pathways are auditable and transparent. Status can be tracked on the Control Centre dashboard for performance improvement and financial reporting is readily available to designated personnel.  

Shared Services Centres

Cluster processes like finance or HR into a structure shared across several properties, and reap the benefits of cloud-enabled collaboration:

  • Group-wide standards in line with group policy
  • Shared knowledge base across dispersed locations
  • Shared efficiencies across groups of properties 
  • Shared skills and increased service quality
  • Security of information aligned to centralised management

Collaboration, beyond the finance department

MAny Hilton properties leverage DocMX to optimise operations and improve collaboration across different departments:

  • Front-desk and back-office communication
  • Sales & Events
  • Tracking HACCP standards
  • Lost & Found
  • COvid-19 contact tracing
  • Incident management
  • …and more

Get in touch

Join a private session for aoverview of the DocMX technology and benefits at Hilton hotels. This will be an informative presentation by one of our senior experts who has worked with Hilton group for many years.