We tailor our technology to the fabric of your hospitality business

A tried and tested approach

Working for many years with
small, medium and international hospitality organisations, together we have developed savings and process efficiencies that will benefit all.

Agile & tailored to You

No two businesses are the same, in size or nature. Rather than push a pre-designed solution, we will work with you to tailor our flexible technology to your specific business requirements. 

Honest expert Advice

No point making a bad process electronic. We are not just technology geeks – our experienced innovators will work with you to advise on the best way to standardise proven efficiencies across your business. 

Enterprise technology, minus Enterprise costs

No need for months-long consultancy and deployment planning. DocMX is easily configured with no programming overheads incurred, easy to learn with no impact on your current 3rd party systems. You will be up and running within weeks or even days, with everything aligned to sensible budgets. Why reinvent the wheel?

In your own Time, at your own Pace

Digitising your back-office operations doesn’t have to turn into a disruptive business transformation. Our lightweight solution is easy to roll out & test in one or many small areas. When the true potential of DocMX is better understood, extend to other high value areas and processes – only when you are ready. 

With our state-of-the-art web-based SaaS solution, your business will leverage the very best Cloud technology available today


  • Simply access from any browser
  • No deployment or maintenance workload for your I.T. team 
  • Reliable and personalised online/phone helpdesk support from us


  • Built from the ground-up for speed, availability & scalability, available to single or thousand user sites
  • Unlimited storage capacity located in Tier one cloud data centers
  • Delivered on the Amazon AWS enterprise-grade network closest to you, with solid performance credentials 

Seamless integration with your existing systems

Integration with Micros, Delphi, Opera, SAP, Navision, Birchstreet, Delphi and other applications such as Outlook, Word, Excel, MYOB and Xero. 

Access anytime, anywhere, on any device – as required by your business

User-friendly interface

Securely login from your favorite computer browser. Unlike many back-office systems, DocMX is intuitive and easy to use, which will make implementation and user adoption so much easier

External portal

Provide limited access to external users / companies such as suppliers, to view specific documents, provide information and collaborate with your team

Mobile App

Allow documents to be viewed and approved on mobiles and tablets via our secure mobile app, giving staff flexibility of accessing information on the go

Security of your sensitive information is core to our business

Your data will be even safer in the cloud than on paper or on premise, with a solution endorsed and certified by external bodies for quality and security

Security best practices

  • Strong identity management and permissions control with your preferred method, including advanced Single Sign On (Open Connect, OAuth2) and integration with Office 365 or other enterprise Identity Providers
  • Infrastructure: all data is encrypted at rest and in transit, firewalls and real-time threat detection prevent all unauthorised external access 
  • Data privacy: we use dedicated hosted environments for each client and never share your data with any other database or organisation

Accreditation ISO27001 for Information Security

At DocMX, we continually invest in our clients’ security. We undergo stringent certification processes annually, to safeguard your individual Information Management Systems to the highest degree possible. We follow a globally recognised set of policies and best practices aligned to the management and security of information, ISO27001. Such standards contribute to our clients attaining accreditations such as PCI and GDPR. 

PCI & GDPR Accreditation

DocMX will contribute to your efforts of becoming PCI and GDPR compliant by implementing secure audit logs, encryption of information, tier one security and implementing security of information policies aligned to ISO27001 standards.

Official Amazon AWS technology Partner

DocMX was handpicked, vetted and endorsed by AWS as a hospitality technology expert. Benefit from global data centres, stable network architecture, data security, storage & recovery standards that will satisfy the most security-sensitive organisations. Read more here.

Your one-stop-shop for streamlined operations

Discover the key features of DocMX: eliminate paperwork, centralise information online, automate repetitive tasks and collaborate seamlessly across hotel teams & departments

Intelligent document capture, digitisation and Processing

Documents and data are captured, accurately indexed, stored in one central online repository, made easy to retrieve and action, anytime, anywhere.

Documents are captured from different sources. Scanned paperwork, emails, electronic forms and 3rd party system output, are all processed into one central DocMX repository. Documents are optimised for size, readability, format and security, in line with ISO27001 standards.

Key data is read and indexed: OCR (optical character recognition) technology and smart algorithms automatically extract metadata and accurately classify the data.

Retrieve anytime: documents are easy to find using different criteria (date, reference, name, provider etc). Connected documents such as invoices and purchase orders are linked to facilitate review.

Edit & communicate: users can mark-up documents with stamps, annotations or signatures and share with internal or external users.

Process automation & standardisation

A standardised process across the entire business, no matter what location. Intelligent technology automatically executes  “easy” tasks, bringing only exceptions to the attention of users – saving significant time across your organisation.

Integration with 3rd party systems allows to automatically ingest, validate and link data according to pre-defined business rules.

Smart robotic tools to pre-populate values and emulate a set of user actions, reducing errors and speeding up processing time significantly.

Personnel Assistance: reduce errors through prompts, automatic lookups and alerts, highlighting linked data or expected calculated results, all aligned to company policy.

Visibility & compliance: User and system actions traceable and audited for performance and security, aligned to regulatory, compliance and policy liabilities.

Collaborative workflows

Flexible workflows aligned to your company policy, ensuring actions are performed within determined timelines by authorised and audited personnel only.

Notifications: related information is automatically presented to the authorising user to support the approval process, enabling faster and better informed decisions.

Control Centre with to-do list: personalised interactive dashboards show real-time document status. It includes smart tracking of task completion and aging, KPIs and alarm triggers when thresholds are hit.

Simple communication  across the organisation and beyond: document notes assigned to users, specific user access for specific tasks, mobile app for approvals. An all-in-one collaboration platform for everybody!

Electronic forms: submission of leave forms, refund requests, requests for approval. On desktop or mobile, directly linked to approval workflows.

Personal Assistant: intelligent assistance to highlight key metrics relating to supplier and invoice information, including spend, trends, suggested coding, duplicates, and more.

Want to know how we can help your hotel? Contact us for a free demo, or read our customer success stories: