Seamless hotel operations become reality

Our flexible & powerful solution is used to improve communication between Front Desk and back-office, coordinate sales & events, kitchen, housekeeping and other teams

Great customer experience requires great back-office operations

Reservations, Front office, Housekeeping, Finance, Kitchen... all seamlessly connected.

Your Front office staff are experts at providing exceptional customer service to your guests. Give them the right tools and empower them to focus on what they do best, rather than getting distracted with repetitive administrative tasks.

With the electronic approvals and central information repository, your Front office teams will seamlessly collaborate with Reservations and Finance teams to resolve day-to-day issues and drive continuous improvements.

Which will ultimately lead to excellent guest experiences too!

Conclude your events with streamlined group & event collaboration

Do you know exactly where your event orders are right now ? How do you track guest changes and F&B dockets, event revisions and additional charges?

All relevant information in one place

Contracts, event orders, communications, quotes, all requirements, dietary request information etc… Everything is one click away, allowing you to store event information into one easy to access solution.

Real-time updates

In advance of the event, as it unfolds, or after – update information within the DocMX system on requirements, billing, processing through to audit and AR, knowing 100% of the time the information is available and being processed in the most efficient manner. 

Seamless Collaboration

All information is made available to the right staff, reducing errors and improving customer service. Revenues are instantly visible to AP/AR teams for processing.

Modernise your operations

No more paperwork

All documents are easy to retrieve anytime online. The process is standardised across all departments and the manual repetitive tasks are minimised.

Full visibility

Track the end-to-end operations and status of any particular task on a centralised Control Centre dashboard. You can intervene before the situation becomes problematic.

Security & compliance

The process is fully auditable: each document, approval and payment is traceable, to ensure compliance with internal policies and best practices of data security.

Mobile workforce

Your staff can enter all the information on the go, on their tablet or mobile phone. No more paper forms to fill in and pass around!

HACCP

Allow your kitchen and restaurant staff to spend more time doing their job, and less time filling in paperwork.

Move away from paper-based checklists and conduct food safety audits on any mobile device or PC. Ensure full compliance and traceability: store all the information electronically, review and control standards in the Control Centre, receive alerts for any lack of compliance and trigger specific workflows to correct issues.

Lost & Found

Lost and Found is often the forgotten customer service factor in the Hospitality Industry. How do you log customer enquiries and housekeeping finds?

Enable housekeeping teams to add notes and pictures of found items via a simple mobile interface accessible from any mobile device. Centralise customer claims, automate the matching of items and claims, notify customers. Increase transparency with detailed reports.

Incident management

Do you know the current top 5 incidents in your business? 

Identification of an incident in any business is essential, whether in the areas of customer experience, OH&S, Human Resources or compliance. Effectively dealing with complaints provides a great opportunity to turn dissatisfied customers into advocates. 

With our Incident Management solution, leverage electronic forms to capture all incident information, trigger relevant workflows, and track the incident until full resolution. With our interactive Control Centre dashboard, view status and trends and drive business improvements. 

Engineering Job Requests

Necessary repair or engineering tasks may not always be logged or take a long time to complete, to the detriment of the guest experience.

With our electronic Job Request solution, manage high volumes of requests in a structured way: human error is removed when recording information, relevant staff receive the information and deliver the job within expected timelines. 

Any questions? Your process not described here? Let's talk!