We spent a year inside a hotel before writing a line of code.
Founded in Australia in 2006, DocMX has been automating back-office operations for the world's leading hotel groups — across 50+ countries and counting.
Built for Results
Thousands of hours saved, millions of dollars recovered, and back-office teams that spend their time on decisions rather than paperwork. Here is how we deliver that.
Built with Hotels, for Hotels
Our founders spent a year embedded in a hotel, mapping the real workflows of finance and operations teams.
That depth of process knowledge, combined with co-innovating alongside some of the best-run properties in the world, is what separates DocMX from off-the-shelf tools.
Visible Results
Our customers typically see ROI within 3-6 months. Example: Hilton’s Australian Shared Services Centre automated 70% of back-office tasks and recovered 40 hours a week on Night Pack processing alone.
Implementation takes weeks, not months, and your IT team will not need to be involved.
Enterprise standards
DocMX meets the enterprise standards of the most demanding hotel groups in the world. ISO 27001-certified, audited every year, and holding the AWS Travel and Hospitality competency designation.
Your data is secure, your uptime is covered, and your audit team will have the trail they need.
Rather watch than read?
DocMX has become an essential tool in our operations. It has helped us automate 70% of back-office tasks and significantly reduce our costs.
Paolo Trevisan
Director of Finance, Hilton
The key pain point that prompted us to implement DocMX was the time wasted auditing all the piles of paper each day. With DocMX I can log in and audit the automated documents from anywhere.
Diogo Gaspar
Income Auditing, IHG Group
Trusted across 50+ countries
The world’s largest hotel groups operate across borders. Wherever your properties are, we offer
local knowledge and round-the-clock support.
Reliable customer support whenever you need it
We will provide full product and user support: our cloud-based solution will not require any intervention from your IT team.
With offices in the UK, Hong Kong and Australia, we provide a reliable and responsive customer support via email, phone and online chat.
Recognised and certified standards
Benefit from the international standards and security of the ISO-certified cloud data storage.
Every year, we undergo a stringent ISO certification process for Information Security Management Systems.
We are an official Amazon AWS Technology Partner, which means that our technology and hospitality expertise have been vetted & recognised as meeting the requirements of organisations with the highest standards.
Trusted by major international brands
