Shared Service Centres:
reap the benefits of cloud-enabled collaboration
Groups with geographically spread properties leverage our technology to cluster finance, accounting or HR processes into a single centre of excellence.
Past experiences show that outsourcing to external organisations or even offshore is not always the best solution. Optimising your existing operations into a single centre of excellence and know-how is likely to result in higher service quality.
- Standards
- Quality
- Efficiency
- Shared skills
Group-wide standards
Accounts payable, Accounts Receivable, Human Resources and other processes are all aligned to company policy, follow best practices and are easily auditable. Expand with confidence: any new properties will leverage the existing structure.
Quality & Expertise
It may be difficult to recruit the right experts in every property. Create your centre where talents are, and make all entities benefit from the same high-quality services.
Labour force efficiencies
Individual properties no longer need to resource their own services: no more duplication of efforts, resulting in significant cost-savings.
Shared knowledge & skills
A specialised team working together develops a common pool of knowledge, eliminating points of failure.
How does DocMX enable hospitality Shared Services Centres?
Dozens of properties have leveraged our innovative technology and expertise to implement digitalised centres of excellence and reap the benefits of centralisation:
Process review
We have done this before.
Our specialists will work with your teams to review your current processes, then identify and create new streamlined organisational processes.
Digital document management
No more physical paperwork needs to move across departments and properties – all the information is securely stored in a single online repository and can be accessed by all authorised personnel.
automation
Business logic rules ensure that only exceptions need human intervention, reducing the overall burden of back-and-forth communication.
Collaborative workflows
No back-and-forth emailing, phone calls and chase-ups. All reviews, approvals and extra information queries are conducted on a single centralised platform, with automated workflows, timelines and full visibility.