A PhocusWire case study of DocMX implemention at an IHG hotel in Europe – and how automation brings tangible efficiencies and savings.
As hotels look for ways to safely open doors and attract visitors in a highly competitive and challenging market, their resilience will continue to be tested. One challenge that the majority of hotels will face is how to successfully run operations with fewer staff, while continuing to meet customers’ high standards and expectations…
While we have seen remarkable success with the implementation of DocMX in all aspects of back-office hotel management, one area that sees outstanding results is in financial operations. One case in point has been how DocMX helped an InterContinental Hotels Group property, InterContinental Cascais-Estoril, to automate the daily revenue audits by around 90%, saving considerable time for various managers in all departments, facilitating remote collaboration and reducing print-related costs.
Diogo Gaspar thus estimated the savings: “As an income auditor doing everything on paper, it used to take me over two hours to review and audit transactions every day – now with DocMX it takes just 30-minutes to do the same tasks. It also saves considerable time for the front Office/night auditor, credit manager and heads of department. It’s also helped us to save reams of paper, since we no longer need to print all the reports, and also on printer contracts.”
Removing the need to print a Night Pack of 900 pages daily, our customers typically estimate that they save over $20,000 per year on print-related expenditure, such as copier leasing, cost per print, paper and off-site storage (typically a seven-year legal requirement in line with local tax legislation). Additionally, they save an average of 20 to 30 hours every week on admin work across all departments. Efficiencies are even more significant when accounting for the digitization of other processes like accounts payable, accounts receivable, general ledger and aspects of HR and payroll.
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