Success stories:
Automating daily income audits
Hilton Sydney frees management time by automating daily income audit admin
Our client is an exclusive Sydney hotel providing a wide range of high-end services: hotels rooms, venues for business meetings and events, restaurant, spa & fitness, and so much more. To keep track of the different revenue streams, managers go through a daily transaction reporting process.
Challenge
The Night Pack required the Night Manager to pull dozens of reports from different systems, emails, or print-outs: credit card transactions, cash report, Property Management System reports, etc.
Checking and reconciling data required several hours each day. Additionally, the reports had to be passed for approval to the department managers and Director of Finance, a process that could take a few days and require back-and-forth emailing in case of issues.
Lack of traceability meant that it was not always clear which documents were approved when and by whom. In case of delays, there was no easy way to find out the reason or status of the documents.
Solution
- With the DocMX solution, the dozens of reports are automatically pulled and scanned into a single control centre dashboard every day. The system automatically indexes, reconciles and links relevant reports, flags discrepancies.
- Workflows route documents to the designated approvers, who receive dashboard notifications. Any queries are directly handled in the system.
- A central dashboard allows management to view the to-do list, workflow progress and financial business performance.
Benefits
- Time & money savings: the Night Pack process was significantly accelerated, allowing all involved to spend less time on report review, audit queries and approval by logging into a single location. Less reports were printed and resulted in financial savings as well.
- Continuous improvement: management was able to spot daily reporting workflow bottlenecks, performance issues, peaks and troughs in the business – taking action as required
- Compliance: the daily transactions are reviewed & approved within a day, 90% of the time, in line with group policy
- Faster audits: with all documents & approvals electronically recorded, subsequent group audits were significantly faster and easier to perform.
More robust data security & privacy powered by Amazon AWS technology:
- High-performing & reliable Cloud solution: with reliable hosting in the nearest Amazon data centre in Australia, the system and the documents were always accessible, on a click and with no time lags.
- Data and network security: the hotel benefited from latest data security, encryption, back-up and recovery features from AWS – with no extra work required from in-house IT teams.
- Auditable & traceable: data access was limited to relevant personnel, system actions and documents logged, in compliance with ISO standards for data security.
This is just one example of digitisation with DocMX. Learn more about our Hospitality solutions,
or contact us for a demo.
Read more customer success stories:
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