Category: insights

Hotels are like cities that never sleep. Day and night, they buzz with the comings and goings of guests, with early check-ins, late check-outs, and ad-hoc requests around the clock. In this non-stop whirlwind, hotel managers are the conductors of an orchestra, striving to hit every note perfectly while keeping...

When Digital Doesn’t Deliver: The Do’s and Don'ts Rule Book for Hotels  Last year, our Global Head of Hospitality, Aaron Belton wrote an advisory piece about the digital drive in our hospitality industry.  He reflected that automation and digital transformation are no longer buzzwords for the future, and change is...

DocMX teams have collaborated with Amazon AWS experts to put together a comprehensive analysis of the transformations awaiting the Hospitality industry in the medium to long-term. You can read the full e-book and analysis in the AWS website. Below you will find the highlights from us. Hospitality Technology Trends in...

After a devastating year, with hotel occupancy dropping to less than 20% and doors closing for the majority of hospitality businesses, the industry has never been so tested. Although vaccines offer hope, their resilience will continue to be tested in 2021, as hotels look for ways to safely open doors...

An overview of how the DocMX hotel automation technology streamlines back-office operations, by the Hotel Business magazine. "One important piece to the revenue management puzzle is streamlining operations to cut costs. DocMX, from Sydney-based software development firm iT4 Australia, was designed to aid that process through document management and workflow...

Savings brought by DocMX described in HospitalityNet. In these undeniably challenging times, hotels look to do more with less. The pandemic transformed ways of working across many industries, and digitisation or "digital transformation" is often advocated as the way forward to help hospitality weather the storm and become stronger in...

The UK Prime Minister Boris Johnson has unveiled plans for the nation to exit lockdown in a “one-way road to freedom”, with hotels, pubs and restaurants permitted to open indoors from May 17. Our perspective, featured in the Boutique Hotel News: Aaron Belton, head of global hospitality at DocMX, commented:...

DocMX was featured on this month's Caterer Licensee Hotelier Magazine. While entering a new year offers a level of optimism, as the hospitality industry hopes to soon resume operations, there are still numerous challenges ahead. Aaron Belton, Head of Global Hospitality at DocMX, comments on how the industry can use...

Insights from our expert Aaron Belton in the Hotel Owner magazine, on the ways technology and automation will help hotels recover and future-proof operations. "We have the opportunity to reinvent,  restructure operations and become more agile…  to recover and protect for the future." Read the full online article here or download the...

Going fully digital in your hotel is a big challenge and requires some preparation in order to make it work. To get started, the best is to digitising a few "smaller" processes. Here are some considerations to keep in mind. Change mindsets from the top  Everyone must know why  This...

Personal guest information, credit card data, but also confidential financial and HR data: hotels are susceptible to data breach issues, just like other businesses - if not more! Just this week, a major breach at MGM resorts exposed the data of 10.6 million hotel guests. So what best practices can...

Night auditors maintain the hotel operations ticking with minimal night shift teams, or even alone. The job is high in responsibility and requires multiple talents: manning the Front Desk, dealing with urgent guest situations, accounting for the daily revenues, and... not forgetting the handover to the morning shift. So what...

The yearly publication of the "100 Best Companies to Work For" by fortune.com has become a recognised and anticipated event. Some top hospitality groups have consistently ranked high over many years. In 2019, the list for hospitality looks like this: Hilton has actually been named the absolute #1 place to...

Want to know how Marriott, Hilton or Intercontinental successfully automated their Accounts Payable, Accounts Receivable, Front Desk, HR and other processes? No, it's not just because they are huge companies that can invest large amounts into enterprise ERP systems. It's because they find a system that's adapted to the hospitality...

One of the key challenges that many organisations face is the siloed structure of its different teams or entities. More often than not, the issue is reinforced by inadequate IT systems that don't communicate with each other, or require expensive licenses to access. Cloud-enabled collaboration However these days, cloud-based technology...

It is often perceived that the hospitality industry lags behind other industries in innovation, investment, and adoption of new technologies. The truth is that the industry has a number of specificities and needs solutions that address them.  First of all, it is important to highlight that hotel technology needs to...