Blog

Welcome to our new client,
Element Melbourne Richmond

We are extending our welcome to our latest client, Element Melbourne Richmond! It is a homely new hotel, part of the Westin/Marriott family. It is one of the newest hotels in Melbourne, Victoria, located near the Yarra River. The pet-friendly...

What do night auditors dream of?

Night auditors maintain the hotel operations ticking with minimal night shift teams, or even alone. The job is high in responsibility and requires multiple talents: manning the Front Desk, dealing with urgent guest situations, accounting for the daily revenues, and......

Best hotels to work for – how are they different?

The yearly publication of the "100 Best Companies to Work For" by fortune.com has become a recognised and anticipated event. Some top hospitality groups have consistently ranked high over many years. In 2019, the list for hospitality looks like this:...

The secret to successful process automation in hotels

Want to know how Marriott, Hilton or Intercontinental successfully automated their Accounts Payable, Accounts Receivable, Front Desk, HR and other processes? No, it's not just because they are huge companies that can invest large amounts into enterprise ERP systems. It's...

From silos to Shared Service Centres

One of the key challenges that many organisations face is the siloed structure of its different teams or entities. More often than not, the issue is reinforced by inadequate IT systems that don't communicate with each other, or require expensive...

Top 5 innovation challenges in hospitality

It is often perceived that the hospitality industry lags behind other industries in innovation, investment, and adoption of new technologies. The truth is that the industry has a number of specificities and needs solutions that address them.  First of all,...

IT4 / DocMatrix becomes DocMX

With a major technical update of our flagship document management & process automation tool, we are also unveiling a re-energised brand for the whole business.