Situated in a historic town on the Portuguese Riviera, the InterContinental Cascais-Estoril hotel boasts inspiring views over the Atlantic Ocean, combining the heritage of the past with the modernity of the present. Having digitised large parts of its financial operations like daily income auditing, the team were equipped to work...
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DocMX/iT4 is now an AWS Select Technology Partner
DocMX solutions leverage the latest Cloud and machine-learning technologies from Amazon Web Services. This means that our customers benefit from global data centres, stable network architecture, data security, storage & recovery standards that meet the requirements of the most security-sensitive organisations. DocMX achieving AWS Select Partner Tier We have been a Standard Technology Partner of AWS for some...
3 cornerstones to successfully digitise your hotel
Going fully digital in your hotel is a big challenge and requires some preparation in order to make it work. To get started, the best is to digitising a few "smaller" processes. Here are some considerations to keep in mind. Change mindsets from the top Everyone must know why This...
Data security – how should
hotels approach it?
Personal guest information, credit card data, but also confidential financial and HR data: hotels are susceptible to data breach issues, just like other businesses - if not more! Just this week, a major breach at MGM resorts exposed the data of 10.6 million hotel guests. So what best practices can...
Sustainable hotel operations with DocMX
Many sustainable and eco-friendly initiatives come to mind when talking about hospitality. Better energy efficiency, green energy, less laundry and ecological washing methods, stop to single-use toiletries and plastic accessories... Reducing paper & printing is key for eco-friendly hotel operations However one area often gets forgotten: the office and back-end...
Welcome to our new client,
Element Melbourne Richmond
We are extending our welcome to our latest client, Element Melbourne Richmond! It is a homely new hotel, part of the Westin/Marriott family. It is one of the newest hotels in Melbourne, Victoria, located near the Yarra River. The pet-friendly hotel offers a modern, light-filled and spacious accommodations with striking...
What do night auditors dream of?
Night auditors maintain the hotel operations ticking with minimal night shift teams, or even alone. The job is high in responsibility and requires multiple talents: manning the Front Desk, dealing with urgent guest situations, accounting for the daily revenues, and... not forgetting the handover to the morning shift. So what...
Best hotels to work for – how are they different?
The yearly publication of the "100 Best Companies to Work For" by fortune.com has become a recognised and anticipated event. Some top hospitality groups have consistently ranked high over many years. In 2019, the list for hospitality looks like this: Hilton has actually been named the absolute #1 place to...
The secret to successful process automation in hotels
Want to know how Marriott, Hilton or Intercontinental successfully automated their Accounts Payable, Accounts Receivable, Front Desk, HR and other processes? No, it's not just because they are huge companies that can invest large amounts into enterprise ERP systems. It's because they find a system that's adapted to the hospitality...
From silos to Shared Service Centres
One of the key challenges that many organisations face is the siloed structure of its different teams or entities. More often than not, the issue is reinforced by inadequate IT systems that don't communicate with each other, or require expensive licenses to access. Cloud-enabled collaboration However these days, cloud-based technology...
Top 5 innovation challenges in hospitality
It is often perceived that the hospitality industry lags behind other industries in innovation, investment, and adoption of new technologies. The truth is that the industry has a number of specificities and needs solutions that address them. First of all, it is important to highlight that hotel technology needs to...
IT4 / DocMatrix becomes DocMX
With a major technical update of our flagship document management & process automation tool, we are also unveiling a re-energised brand for the whole business.